Tag: Salesforce Service Cloud

Salesforce Service Cloud vs. Zendesk
Mar 01, 2021
Salesforce Service Cloud vs. Zendesk

As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority.  For some start-ups,  […]

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Rewards Programs
Jan 19, 2021
Manufacturer Digitally Transforms Customer Rewards Program

Everyone knows that loyalty programs work – here’s some of the evidence from Forbes:  Adding a loyalty program to an e-commerce platform can increase average order quantity by 319%.  79% of consumers say loyalty programs make them more likely to continue doing business with brands.  39% of loyal customers will spend more on a product, […]

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Get the Most Out of Journey Builder with Marketing Cloud Connect
Jun 30, 2020
Get the Most Out of Journey Builder with Marketing Cloud Connect

Marketing Cloud is a very powerful Marketing Automation platform. Alone, it can do great things, but when you use Marketing Cloud Connect with Salesforce Sales Cloud or Service Cloud, you have just opened up a new range of automation options. Marketing Cloud Connect gives marketers the ability to utilize the Standard and Custom Objects for […]

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How a Salesforce Solution Ups Your Customer Service Game
Mar 03, 2020
How a Salesforce Solution Ups Your Customer Service Game

With competition for customers intensifying year-in-and-year-out, along with customer expectations of the companies they deal with, businesses have no choice but to focus on a solution for delivering superior customer service if they want to compete and succeed. When you prioritize customer service in every interaction you have with a customer, you earn their trust, […]

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3 Ways to Unleash the Speed and Efficiency of Your Field Service Operation
Feb 11, 2020
3 Ways to Unleash the Speed and Efficiency of Your Field Service Operation

Are you struggling with ways to better connect your field service operation? Searching for a way to enable them to deliver intelligent and productive on-site services with speed and efficiency using just one unified platform? Here are just three of the reasons why a Salesforce® Field Service Lightning (FSL) solution could be the answer to […]

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8 Benefits of Moving to the Cloud
Aug 08, 2019
8 Benefits of Moving to the Cloud

With the cloud, end-users and your teams are able to access software and applications from wherever they are, using the device of their choice. They can work from anywhere. If your business has yet to tap into the power of the cloud, these eight benefits of cloud computing should change your mind. Reduce Expenditures, Increase […]

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Hi Rez Logo Salesforce Service Cloud
Aug 03, 2019
Salesforce Service Cloud Enriches Experiences

When Hi-Rez Studios, one of the fastest-growing video game developers in the country, came to Ad Victoriam Solutions, it had two main goals: to improve its customer service experience for current players and to boost its marketing efforts to increase long-term player engagement. Both objectives were ambitious, as Hi-Rez boasts more than 40 million players […]

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Rethink Your Approach to CRM Integration
Jul 25, 2019
Rethink Your Approach to CRM Integration

For a lot of businesses, their approach to technology comes in fits and starts. They’ll add one program but still be reliant on outdated or time-consuming processes for some essential piece of the day-to-day. Or they have a bunch of different tech pieces that have been purchased and integrated all at different times, making the […]

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Be More Productive on the Salesforce Platform
Jun 26, 2019
Be More Productive on the Salesforce Platform

Day in, day out… we do the same things hoping that it will get easier next time. What’s the reasoning behind it? Well, “we’ve always done it this way!” Common Productivity Destroyers Operations teams that handle tasks manually (spreadsheets, paper, etc.). Have you seen that row of filing cabinets? These departments especially would benefit from […]

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Salesforce CRM for the Manufacturing Industry
Feb 20, 2019
Manufacturing Efficiencies Advanced with Salesforce

Polyglass has been a leading manufacturer of roofing products in Europe since 1960. The company introduced its products and technology to the United States in 1992. Since then, they have grown to be a leading manufacturer of roofing membranes and coatings for low- and steep-slope applications and currently employ nearly 5,000 workers. The Business Challenge […]

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