Tag: Service Cloud

Have Salesforce? Features that Maximize Your ROI
Jun 08, 2021
Have Salesforce? Features that Maximize Your ROI

Salesforce® continues to go to market with new products and features year after year. Our question for you is: How well are you taking advantage of them?  Regularly deploying new feature sets to the public is something that makes Salesforce unique. Several releases per year, new acquisitions right and left, it’s endless. With such evolution, […]

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Salesforce Summer '21 Release Highlights
Jun 01, 2021
Highlights from Salesforce’s Summer ’21 Release

Calling all fans of summer! Salesforce has packed their platform with exciting new Summer ‘21 Release features that all orgs will be experiencing by June 11-12, 2021. For this Salesforce Release, AdVic’s CPQ Practice Lead Aaron Chamblee (pictured, above) poured through every one of the new features and we have highlighted the ones he is […]

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Salesforce Service Cloud vs. Zendesk
Mar 01, 2021
Salesforce Service Cloud vs. Zendesk

As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority.  For some start-ups,  […]

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Salesforce New year Resolutions for 2021
Jan 05, 2021
Salesforce New Year Resolutions for 2021

For Salesforce® admins, a new year presents an opportunity to strengthen your environment, learn new features, apply best practices, and really set the tone for the rest of the year. 2021 comes with the added pressure of kicking off a new year still mired in the middle of a global pandemic and all that comes […]

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Energize Salesforce Service Cloud with Field Service Blog
Dec 08, 2020
Energize Salesforce Service Cloud with Field Service

So, you’ve empowered your team to advance your customer service with the implementation of Salesforce Service Cloud™. From case routing to managing service level agreements to access to a knowledge base that automatically evolves to an overall 360-degree view of your customers, your Service team now efficiently engages on a one-to-one level with every customer, […]

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Multi-Cloud Integration Improves Customer Experience
Nov 17, 2020
Multi-Cloud Integration Improves Customer Experience

A leading behavioral health company that focuses on chronic to acute health conditions recently contacted the Ad Victoriam Solutions Multi-Cloud Team because they were in desperate need to enhance their internal team efficiencies, while also finding a way to improve their customer experiences. They did their homework and found out about our deep multi-cloud experience, […]

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Got Sales Cloud? Meet Service Cloud
Oct 13, 2020
Got Sales Cloud? Meet Service Cloud

So, you took the leap and implemented a Salesforce Sales Cloud™. With that, you’ve empowered your sales reps to work faster and smarter. Your team now has insights, guidance, and forecasts built from AI, and data have always at your fingertips. However, now you feel like you’re ready to take that next leap in the […]

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Multi-Cloud Solution Accelerates Sales & Advances Service Delivery
Sep 08, 2020
Multi-Cloud Solution Accelerates Sales & Advances Service Delivery

When the nation’s premier commercial refrigeration equipment manufacturer contacted Ad Victoriam for their much-needed technology solution, they were looking to fulfill a strategic plan that would ensure that they could shore-up their existing marketplace gaps, gain 360-degree data visibility, automate tasks, and increase their competitive edge. In addition, this manufacturer wanted a unified sales and […]

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Get the Most Out of Journey Builder with Marketing Cloud Connect
Jun 30, 2020
Get the Most Out of Journey Builder with Marketing Cloud Connect

Marketing Cloud is a very powerful Marketing Automation platform. Alone, it can do great things, but when you use Marketing Cloud Connect with Salesforce Sales Cloud or Service Cloud, you have just opened up a new range of automation options. Marketing Cloud Connect gives marketers the ability to utilize the Standard and Custom Objects for […]

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How a Salesforce Solution Ups Your Customer Service Game
Mar 03, 2020
How a Salesforce Solution Ups Your Customer Service Game

With competition for customers intensifying year-in-and-year-out, along with customer expectations of the companies they deal with, businesses have no choice but to focus on a solution for delivering superior customer service if they want to compete and succeed. When you prioritize customer service in every interaction you have with a customer, you earn their trust, […]

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