The world of customer service is changing. Customers seek a personal and emotional connection with brands and expect consistent and seamless connections across all channels. But given that customers have more touchpoints with brands than ever before, it can be difficult to make quality connections at scale. That’s where the power of automation and artificial […]
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A pet supply retailer with numerous locations across the U.S. came to AdVic® with a major predicament that had actually been snowballing in recent years. Their eCommerce platform had become extremely challenging not only to maintain, but to enhance. As a result, their challenges were creating barriers hindering their growth in what has become an […]
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Let’s face it, Salesforce® is amazing, but it’s also massive. Building out Service Cloud™ takes months… sometimes years to properly tune and that time can cost you in numerous ways, not the least of which is man hours and lost returns. You know you need Salesforce, but what if there was a way to speed […]
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Not familiar with Salesforce Rebate Management? It was designed for organizations with complex sales channels and incentive programs. Rebate programs drive profitability and optimize channel sales – that is, when they work the way they are meant to work. And in the manufacturing industry, Rebate Management empowers companies to reduce manual processes, drive top-line growth […]
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In a nutshell, an Order Management System (OMS) – such as Salesforce Order Management™ (SOM) – is your central hub for handling all aspects of the order lifecycle, including order capture, fulfillment, shipping, payment processing, and service. And while an OMS itself hasn’t changed much throughout the years, what has changed are buyers’ expectations around […]
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Interaction Studio is Salesforce’s real-time personalization and interaction management solution that’s part of Salesforce Marketing Cloud. But what does that mean? For starters it means giving organizations (especially marketers) the ability to promote relevant products and services to their customers and prospects across channels like web, email, and mobile in real-time with offers specifically and […]
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The Client Challenge An AdVic client’s technology was lagging behind and they were becoming less and less relevant to their merchants. They had an antiquated, homegrown system called Business Platform (still in-service for now) that sorely needed a modern, more functional interface – and had a seamless mobile experience, too. To get there, the client […]
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Ready or not, in the Salesforce world it will soon be time to turn the page on 2021 and leap into 2022 by way of their Winter ’22 Release Highlights. To help get you ready for the Winter ‘22 Release (September 10 – First Release Weekend — October 1 Second Release Weekend — October 8 […]
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Implementing a digital transformation introduces exciting possibilities in business. From employee success and customer satisfaction, technology enhances experiences for all. Automation boosts efficiency and creativity in employees by removing tedious and manual tasks and freeing them to tune in to what is important. It also provides customers with what they need to have a memorable […]
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Salesforce® continues to go to market with new products and features year after year. Our question for you is: How well are you taking advantage of them? Regularly deploying new feature sets to the public is something that makes Salesforce unique. Several releases per year, new acquisitions right and left, it’s endless. With such evolution, […]
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