Tag: Service Cloud

Service Cloud Accelerator Quickly Handles a Zendesk Migration - Ad Victoriam Salesforce Blog
Nov 08, 2022
Service Cloud Accelerator Quickly Handles a Zendesk Migration

Let’s face it, Salesforce® is amazing, but it’s also massive. Building out Service Cloud™ takes months… sometimes years to properly tune and that time can cost you in numerous ways, not the least of which is man hours and lost returns. You know you need Salesforce, but what if there was a way to speed […]

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Salesforce Rebate Management Ends Manual Calculations for Manufacturer - Ad Victoriam Salesforce Blog
Oct 18, 2022
Salesforce Rebate Management Ends Manual Calculations for Manufacturer

Not familiar with Salesforce Rebate Management? It was designed for organizations with complex sales channels and incentive programs. Rebate programs drive profitability and optimize channel sales – that is, when they work the way they are meant to work.  And in the manufacturing industry, Rebate Management empowers companies to reduce manual processes, drive top-line growth […]

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Getting to Know the Power of Salesforce Order Management
Jul 26, 2022
Getting to Know the Power of Salesforce Order Management

In a nutshell, an Order Management System (OMS) – such as Salesforce Order Management™ (SOM) – is your central hub for handling all aspects of the order lifecycle, including order capture, fulfillment, shipping, payment processing, and service. And while an OMS itself hasn’t changed much throughout the years, what has changed are buyers’ expectations around […]

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What is Salesforce Interaction Studio?
Apr 19, 2022
What is Salesforce Interaction Studio?

Interaction Studio is Salesforce’s real-time personalization and interaction management solution that’s part of Salesforce Marketing Cloud. But what does that mean?  For starters it means giving organizations (especially marketers) the ability to promote relevant products and services to their customers and prospects across channels like web, email, and mobile in real-time with offers specifically and […]

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MuleSoft Integration Creates ‘Customer 360’ View
Nov 16, 2021
MuleSoft Integration Creates Customer 360 View

The Client Challenge An AdVic client’s technology was lagging behind and they were becoming less and less relevant to their merchants. They had an antiquated, homegrown system called Business Platform (still in-service for now) that sorely needed a modern, more functional interface – and had a seamless mobile experience, too.  To get there, the client […]

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Top 6 Salesforce Winter '22 Release Highlights
Sep 07, 2021
Top 6 Salesforce Winter ‘22 Release Highlights

Ready or not, in the Salesforce world it will soon be time to turn the page on 2021 and leap into 2022 by way of their Winter ’22 Release Highlights. To help get you ready for the Winter ‘22 Release (September 10 – First Release Weekend — October 1 Second Release Weekend — October 8 […]

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Transform Technology Headaches into Success
Jun 22, 2021
Transform Technology Headaches into Successes

Implementing a digital transformation introduces exciting possibilities in business. From employee success and customer satisfaction, technology enhances experiences for all. Automation boosts efficiency and creativity in employees by removing tedious and manual tasks and freeing them to tune in to what is important. It also provides customers with what they need to have a memorable […]

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Have Salesforce? Features that Maximize Your ROI
Jun 08, 2021
Have Salesforce? Features that Maximize Your ROI

Salesforce® continues to go to market with new products and features year after year. Our question for you is: How well are you taking advantage of them?  Regularly deploying new feature sets to the public is something that makes Salesforce unique. Several releases per year, new acquisitions right and left, it’s endless. With such evolution, […]

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Salesforce Summer '21 Release Highlights
Jun 01, 2021
Highlights from Salesforce’s Summer ’21 Release

Calling all fans of summer! Salesforce has packed their platform with exciting new Summer ‘21 Release features that all orgs will be experiencing by June 11-12, 2021. For this Salesforce Release, AdVic’s CPQ Practice Lead Aaron Chamblee (pictured, above) poured through every one of the new features and we have highlighted the ones he is […]

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Salesforce Service Cloud vs. Zendesk
Mar 01, 2021
Salesforce Service Cloud vs. Zendesk

As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority.  For some start-ups,  […]

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