Tag: field service

Salesforce Summer '21 Release Highlights
Jun 01, 2021
Highlights from Salesforce’s Summer ’21 Release

Calling all fans of summer! Salesforce has packed their platform with exciting new Summer ‘21 Release features that all orgs will be experiencing by June 11-12, 2021. For this Salesforce Release, AdVic’s CPQ Practice Lead Aaron Chamblee (pictured, above) poured through every one of the new features and we have highlighted the ones he is […]

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Energize Salesforce Service Cloud with Field Service Blog
Dec 08, 2020
Energize Salesforce Service Cloud with Field Service

So, you’ve empowered your team to advance your customer service with the implementation of Salesforce Service Cloud™. From case routing to managing service level agreements to access to a knowledge base that automatically evolves to an overall 360-degree view of your customers, your Service team now efficiently engages on a one-to-one level with every customer, […]

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Field Service Lightning Connects Your Workforce
Dec 17, 2019
Field Service Lightning Connects Your Workforce

Salesforce’s Field Service Lightning (FSL) was designed to connect your workforce, enabling them to deliver intelligent and productive on-site services. It allows for faster delivery and smarter and more personalized service from the phone to the field on one platform. But the truth is, FSL does so much more. Smarter and Faster Service When it […]

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