No one questions that in today’s face-paced world, customer service plays a pivotal role in differentiating successful organizations from the rest. But if your organization struggles with executing customer service, is there a viable solution? There is… Meet Salesforce Service Cloud The Salesforce Service Cloud™ platform empowers organizations to deliver unparalleled customer experience. With its […]
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Trust is at the heart of Salesforce‘s mission, and it’s always been their top priority. Back when they were trailblazing in the world of Customer Relationship Management (CRM), Salesforce® stood out by being one of the first to openly share system statuses with their customers. You could easily check the performance of your Salesforce Org […]
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The importance of integrating digital technology into the sales process cannot be overstated. In today’s digital age, customers are increasingly using online channels to research products and services, and they expect to be able to interact with businesses in a digital way. In short, by integrating digital technology into the sales process, businesses can improve […]
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A Return Merchandise Authorization (RMA) is a process that businesses use to process returned products or inventory. The RMA process makes it easy to keep track of returns, inventory, and finances. Here is a possible RMA scenario: Sally is dissatisfied with a product and wants to return it for a refund, replacement, or repair. The […]
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A Salesforce® implementation can be a complex and daunting process. Even if you’ve already implemented Salesforce before, starting a new implementation from scratch can present new challenges. To ensure that your implementation is successful, there are certain steps you need to follow. In this AdVic® Salesforce Blog, we’ll discuss eight important steps to follow when […]
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Are we really putting 2022 in our rearview mirror? Where did it go? Well, there’s no looking back now, so let’s push forward with eyes wide open into what we hope will be an amazing 2023 for all! But before we do that, we wanted to take this opportunity to share the Top 22 Salesforce […]
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Salesforce® has once again packed their platform with exciting new features inside its forthcoming Winter ‘23 Release, which – depending on your instance of Salesforce – can begin to be experienced as early as the first release weekend, September 9, 2022. And as they always do, AdVic’s consultants have poured through every one of the […]
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Whether a customer is leaving a comment with a chatbot or having an initial conversation with a sales rep, they both define their experience with your company. Every touchpoint with customers influences their attitude towards your brand. Why does this matter? It matters because Customer Excellence drives customer loyalty, advocacy, and retention. What Does Good […]
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Through your research, you have found that Salesforce® products will work best for your organization. So, what’s next? It is time to look for a Salesforce Partner to implement (or modify) your technology. We know that this is a huge decision – one that will affect your business, your team and your career. At AdVic, […]
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When we first embarked on our B Corp certification journey back in January of 2016, Ad Victoriam Solutions (AdVic) was less than two-years-old, employed eight employees and was still operating out of a combination of shared workspaces and our founder’s basement. Fast forward to February of 2022 and we’re now over 150 employees strong located […]
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