Month: July 2018

Businesses with a Purpose
Jul 12, 2018
Purpose-Driven Businesses, For Real

While many companies tout their goodness, only a bit more than 2,500 have committed, on paper and in practice, to truly be a purpose-driven business. About 140 of the 2,500 globally-based Certified B Corporations joined together in Amsterdam last week to inspire, share and educate each other on best practices and successful initiatives. Ad Victoriam […]

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Customer Loyalty Salesforce Service Cloud
Jul 10, 2018
Customer Loyalty Increases Revenue: Tools for Success

The clothing I purchased online was beautiful. Unfortunately, I ordered the wrong size. I wanted to return the shirts, but there was no return label inside the package. (Hmmm?) Strike one. I waited on customer service hold for about 8 minutes and was told they could only mail me a return label. (What?) Strike two. […]

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