Salesforce Commerce Customer Story

Multi-Cloud B2B Commerce Solution

Accelerates Sales & Advances Service Delivery

Something Had to Change

A premier refrigeration manufacturer was losing opportunities due to gaps in the prospecting process, struggled to acquire new customers because they were busy entering orders, lacked data insights, and because of their disconnected service team, they were disappointing customers.

Conquer Data Migrations

What AdVic Changed

B2B Commerce
  • Replaced manual order entry process with the implementation of a fully branded, device responsive eCommerce store to drive sales.
  • Configured pricing models to match the current business rules and enabled target marketing functionality that provides customers with a tailored, engaging shopping experience.
  • Integrated platform with PayTrace (payment gateway system), Dynamics AX (ERP), Avalara (tax calculator), and Google Analytics.
Sales Cloud
  • Developed efficient lead capture and tracking methodology, illuminating the potential business opportunities previously lost due to process gaps. Opportunity time tracking implemented, expediting the quotation to close the process.
  • Eliminated email tracking of asset warranties and quotations with an integrated system where all reps can now view and manage customer purchases, warranties, and quotations.
  • Integration of ERP connected data and files to Salesforce, eliminating multiple steps needed to attach files and access records.
Service Cloud
  • Unified service team and processes on Service Console, enhancing consistent and higher quality customer service based on real-time, comprehensive data.
  • Tracking of inbound case submissions through Email-to-Case and Work Order functionality.
  • CTI integration propelled repair call processing by triggering account information and Milestones for SLA’s, upon call connection.
  • Built custom components to expose contractor location through a visual map, speeding dispatching based on proximity speeding service delivery for happier customers. /li>

Education is Pivotal to Making a Technology Decision

Check Out These Free, No-Form Resources