Salesforce’s leading customer relationship management (CRM) platform offers tailored solutions that address the specific needs of industries like Manufacturing, Retail, Healthcare, and High Tech. This Ad Victoriam Salesforce Blog explores how Salesforce® can benefit each of these sectors, with a focus on proving the return on investment (ROI) through detailed analysis and supporting data.

Manufacturing: Streamlining Operations and Enhancing Customer Satisfaction

In the manufacturing industry, Salesforce can streamline operations, improve customer satisfaction, and enhance supply chain management. By centralizing customer information, manufacturers can gain a comprehensive view of their customer base, enabling personalized interactions and targeted marketing campaigns.

Key benefits of Salesforce in manufacturing:

• Improved customer service: Streamline customer inquiries, track order status, and provide timely support.
• Enhanced supply chain management: Optimize inventory levels, manage supplier relationships, and track production processes.
• Increased operational efficiency: Automate tasks, reduce manual errors, and improve overall productivity.

ROI: A study by Forrester Research found that organizations using Salesforce experienced a 30% increase in sales productivity and a 25% reduction in customer service costs.

Retail: Driving Sales, Improving Customer Loyalty, and Optimizing Inventory Management

For retail businesses, Salesforce offers a powerful tool for driving sales, improving customer loyalty, and optimizing inventory management. By providing a unified view of customer interactions, retailers can personalize marketing campaigns, offer targeted promotions, and deliver exceptional customer experiences.

Key benefits of Salesforce in retail:

• Enhanced customer experience: Provide personalized recommendations, offer seamless omnichannel experiences, and improve customer satisfaction.
• Increased sales: Drive revenue growth through targeted marketing campaigns, effective promotions, and optimized inventory management.
• Improved inventory management: Optimize stock levels, reduce excess inventory, and avoid stockouts.

ROI: A study by McKinsey & Company found that retailers using CRM solutions like Salesforce saw a 10% increase in sales revenue and a 15% improvement in customer loyalty.

Healthcare: Improving Patient Care, Enhancing Efficiency, and Reducing Costs

In the healthcare industry, Salesforce can help improve patient care, enhance efficiency, and reduce costs. By centralizing patient information and streamlining workflows, healthcare providers can deliver more personalized care, improve patient outcomes, and optimize operations.

Key benefits of Salesforce in healthcare:

• Improved patient care: Deliver personalized care plans, track patient outcomes, and improve overall patient satisfaction.
• Enhanced efficiency: Streamline administrative tasks, reduce manual errors, and improve operational efficiency.
• Reduced costs: Optimize resource allocation, reduce waste, and improve cost-effectiveness.

ROI: Learn a few of the key findings of a recent Gartner Research Market Guide for Healthcare Customer Relationship Management (CRM), including that the rising consumer demands and continued business pressures are propelling payer and provider CIOs to invest in CRM technologies like Salesforce.

High-Tech: Accelerating Sales, Improving Customer Success, and Enhancing Product Development

For high-tech companies, Salesforce offers a powerful platform for accelerating sales, improving customer success, and enhancing product development. By providing a comprehensive view of customer interactions, high-tech businesses can personalize sales pitches, offer targeted support, and drive customer loyalty.

Key benefits of Salesforce in high tech:

• Accelerated sales: Close deals faster, improve sales productivity, and drive revenue growth.
• Enhanced customer success: Provide proactive support, improve customer satisfaction, and increase customer lifetime value.
• Improved product development: Gather customer feedback, identify market trends, and inform product roadmaps.

ROI: A Salesforce solution for the high-tech industry can reduce costs and deliver more predictable revenue streams in real time. Learn more.

Summary

Salesforce offers a versatile and powerful platform that can benefit businesses across various industries. By providing a unified view of customer interactions, streamlining operations, and enhancing efficiency, Salesforce can help organizations drive revenue growth, improve customer satisfaction, and achieve a significant return on investment.

How AdVic Can Help

These days, High-Tech companies are in a constant state of change and need to advance quickly to stay ahead of their competition, all while anticipating their customers’ needs. The AdVic High-Tech Consulting Team can show you how to use the power of Salesforce® to maximize high-value data analysis, insights, and visibility that are essential for business growth. Let’s start the conversation today!

Related Resources: 

Salesforce Manufacturing Cloud vs. Sales Cloud: A Manufacturer’s Guide

Salesforce Tools for Retailers: Power Up Your Business with AI and Personalization

Fortifying Healthcare Cybersecurity with Data Diversification

Salesforce for High-Tech Startups

Subscribe to the AdVic Salesforce Blog on Feedly:

The post Salesforce Solutions: The Catalyst for Industry Transformation appeared first on Ad Victoriam Solutions.

Our expert guest from AdVic® taught us quite a bit about how the latest cyber threats are affecting the healthcare industry, gave us current-day examples of data breaches and the impact they are having, advised on how to safeguard sensitive patient data, talked about how Salesforce® solutions are leading in data protection, and much more. What follows are some audio highlights from that conversation.

The Current Cybersecurity Landscape

To get us started, we got an update on the current cybersecurity landscape in the healthcare industry.

A Recent Healthcare Data Breach

We got an example of a recent cyberattack and its impact on a particular healthcare organization.

The Cost of Recovering Data

As you would expect, the recovery costs for companies associated with data breaches can be astronomical. Here’s the bad news…

The Role Salesforce Plays in Healthcare Security

Here’s how a Salesforce solution can contribute to the security and diversification of data storage for healthcare companies.

Listen to the entire healthcare data security podcast here.

Related Resources:

Why Traditional CRM Falls Short in Healthcare

Healthcare Company Manages 10M Subscribers On Unified Platform

Salesforce for Healthcare

Subscribe to the AdVic Salesforce Blog on Feedly:

The post Fortifying Healthcare Cybersecurity with Data Diversification appeared first on Ad Victoriam Solutions.

Imagine a patient who feels unheard and confused by their healthcare journey. This scenario, unfortunately, is all too common. To thrive in today’s competitive landscape, healthcare organizations need a solution: building strong patient relationships through a robust CRM system.

This is where Salesforce Health Cloud comes in, offering a revolutionary approach to Customer Relationship Management (CRM) specifically designed for the healthcare industry. Let’s take a look at it, but first, what functionalities make a valuable healthcare CRM?

Why Traditional CRM Falls Short in Healthcare

Traditional CRM systems are often built for sales teams, focusing on lead generation and conversion. While these functionalities can be valuable for certain healthcare segments, they need to address the unique needs of patient care. Healthcare CRMs require features that:

• Prioritize patient engagement: Healthcare interactions go beyond one-time transactions. Building long-term relationships with patients through communication, education, and support is crucial.
• Ensure HIPAA compliance: Patient data is highly sensitive, and healthcare CRMs must adhere to strict HIPAA regulations regarding data security and privacy.
• Facilitate care coordination: Effective healthcare often involves collaboration between multiple providers. A CRM should support seamless communication and information sharing within a patient’s care team.
• Deliver a 360-degree patient view: Healthcare providers need a holistic understanding of a patient’s medical history, social determinants of health, and past interactions to deliver personalized care.

Salesforce Health Cloud is more than just a CRM; it’s a strategic investment in the future of patient care.

Salesforce Health Cloud: A Tailored Solution

Salesforce Health Cloud addresses these challenges by providing a comprehensive CRM platform built on the robust Salesforce infrastructure. Here’s how it empowers healthcare organizations to transform their patient relationships:

• Unified Patient Profile: Health Cloud creates a single, secure view of each patient, integrating data from various sources like Electronic Health Records (EHRs), appointment scheduling systems, and patient portals. This eliminates data silos and provides a complete picture of a patient’s health journey.
• Patient Engagement Tools: The platform offers a suite of tools to foster patient engagement, including secure messaging, appointment reminders, and self-service portals. Patients can manage their health information, schedule appointments, and communicate with providers directly, leading to increased patient satisfaction and improved outcomes.
• Care Team Collaboration: Health Cloud facilitates seamless communication and information sharing between care team members, regardless of location. Secure chat functionalities, task management tools, and case management features ensure everyone involved is on the same page, leading to more coordinated care plans.
• Compliance-Focused Design: Built with HIPAA compliance in mind, Health Cloud offers robust security features and role-based access controls to safeguard patient data. Healthcare organizations can rest assured their sensitive information is protected.
• Einstein Analytics for Healthcare: Leveraging the power of Salesforce’s AI engine, Einstein, Health Cloud provides valuable insights into patient populations, risk factors, and care trends. These insights empower data-driven decision-making for improved population health management and proactive care delivery.

Use Cases: How Health Cloud Benefits Different Healthcare Stakeholders

Hospitals and Health Systems:

• Streamline patient intake and registration processes.
• Improve care coordination across departments and specialties.
• Enhance patient engagement through self-service portals and secure messaging.
• Identify at-risk patients and proactively manage chronic conditions.

Physician Practices:

• Build stronger relationships with patients through personalized communication.
• Manage appointment scheduling and referrals more efficiently.
• Track patient outcomes and improve quality of care.
• Gain valuable insights into patient demographics and treatment trends.

Payers and Insurers:

• Improve member engagement and satisfaction through personalized outreach.
• Identify potential fraud and abuse cases more effectively.
• Manage care pathways and optimize healthcare costs.
• Gain a deeper understanding of member needs and preferences.

Summary

Salesforce Health Cloud is more than just a CRM; it’s a strategic investment in the future of patient care. By fostering stronger patient relationships, streamlining workflows, and enabling data-driven decision-making, Health Cloud empowers healthcare organizations to deliver a more coordinated, personalized, and efficient patient experience.

Ready to Transform Your Healthcare CRM?

As a Salesforce Consulting company, AdVic® understands the unique challenges faced by healthcare organizations. We can help you leverage the power of Salesforce Health Cloud to:

• Develop a customized implementation plan tailored to your specific needs and workflows.
• Integrate Health Cloud with your existing healthcare IT infrastructure.
• Optimize user adoption and ensure your team gets the most out of the platform.

Contact us today to schedule a consultation and explore how Salesforce Health Cloud can revolutionize your patient relationships.

Related Resources:

Salesforce for Healthcare
Creating a Healthier World with Salesforce
Healthcare Company Manages 10M Subscribers On Unified Platform

Subscribe to the AdVic Salesforce Blog on Feedly:

The post Why Traditional CRM Falls Short in Healthcare appeared first on Ad Victoriam Solutions.

Doctors, nurses, schedulers, and other healthcare professionals have played an intricate part in ensuring our safety throughout the recent healthcare industry challenges. During this time, healthcare has become disrupted and the industry needed innovation quickly. From in-person visits, pick-ups at the pharmacy, and an influx of ICU patients, they adopted new ways to care for everyone. How did they do this? Technology. 

In response to patients’ needs, companies frantically pivoted to digital investments to meet demands. Today, consumers are comfortable receiving services and care online to monitor their health. Digital empowered consumers to control their health online or on apps. Everything from appointments with primary care physicians and specialists, test results, insurance, and more. To bring ease of use and a patient-centric experience, organizations have been investing in digital transformations that enable their users to be satisfied. 

Having a 360 view of patient information allows providers to deliver proper care to patients. Nowadays, patients want to control their health plans on the go, so having a unified platform where all their medical data lives is crucial. 

Scale Patient Management 

Salesforce’s CRM technology benefits marketers, sales teams, service teams, and life-saving professionals. To scale patient management in a way that maintains patient data with integrity and personalizes the patient experience, many providers have turned to Salesforce®. 

Further, Salesforce enables a 360-degree view of each healthcare consumer and that helps professionals to better understand the unique needs of every individual patient. It also allows doctors to intervene proactively in patient health programs on a secure channel for continued solutions for improved well-being outcomes. 

A Healthcare Success Story

A recent AdVic® healthcare client in the pharma sector was dissatisfied with their eCommerce platform, Magento. They had a complex product catalog and associated pricing challenges. In addition, they were unable to offer search functionality to meet their customers’ precise needs, track products to the lot number level, integrate data, or scale their business. Their primary goal was to expose all product options within a highly searchable catalog to enable customers to acquire products that meet their very specific needs.

We were able to solve their issues with a four-step process:

• Implemented a B2B Commerce storefront and integrated it with their existing Sales Cloud instance.
• Created a dynamic catalog exposing products based on chosen product and patient-based filters, including patient traits, diagnosis, sample type, and more.
• Developed backorder allowances on particular products that altered customers, but enabled order progression to capture the sale.
• Enhanced searchability/filtering that now drives users through the process.

Summary

Technology, specifically Salesforce’s CRM technology, has played a crucial role in transforming and improving healthcare during the pandemic and continues today. With the recent disruptions, healthcare professionals needed innovative solutions to ensure patient safety. Companies were quickly able to pivot to digital investments, enabling virtual visits, remote patient monitoring, and streamlined access to medical information online. Salesforce’s CRM technology provides a 360-degree view of patient information, allowing providers to deliver personalized care and interventions. The importance of digital transformations in the healthcare industry and the positive impact it has had on patient experiences and well-being outcomes cannot be overstated.

How AdVic Can Help

Salesforce for Healthcare enables a seamless and personalized patient experience that drives better patient outcomes. From call center interaction to self-service apps, patients are met with quicker solutions and connected to proper care. 

When you’re ready to design a roadmap that connects your systems  – one that keeps your data secure, and accelerates patient satisfaction – the AdVic® Healthcare Consulting Team has you covered. We have earned both the Level One designation for Healthcare and the Level One designation for Salesforce Health Cloud – demonstrating that we’re a partner who has the knowledge and capacity to consistently produce high-level success for healthcare clients. Schedule a time to speak with us today.

Related Resources:

Healthcare Company Manages 10M Subscribers On Unified Platform

Subscribe to the AdVic Salesforce Blog on Feedly:

The post Creating a Healthier World with Salesforce appeared first on Ad Victoriam Solutions.

As businesses and cultures worldwide eagerly transition into a digital-first marketplace, seamless online customer experiences have become paramount for any company in the world to survive, and subsequently, thrive. With customers becoming the heart and soul of any organization, more companies are accelerating their shift to digital business by simultaneously reducing costs and improving online experiences for both their customers and employees.

What follows are responses Ad Victoriam Solutions President, Brian Mize, recently made to questions and topics about customer experience, posed by Salesforce.

Why is Salesforce the World’s #1 CRM?

Brian Mize: “Salesforce CRM (Customer Relationship Management) is not just any CRM that houses client data. It’s a premier platform that allows businesses to build customer-centric relationships by enabling them to connect and interact with customers in a way that caters to their individual needs, allowing for improved experiences and business growth. Salesforce helps companies stay connected to their customers, streamline processes, and improve profitability. Unlocking customer-centric growth by implementing Salesforce ultimately empowers companies to manage relationships through the customer lifecycle, spanning marketing, sales, and customer service. 

“Salesforce has become the world’s #1 CRM, partially due to the power of having a single source of truth for every customer’s data. Salesforce refers to this valuable feature as “Customer 360” because it connects all of your customers across both online and offline data. 

“But why does this matter? Because the collected data can be utilized for specific strategies within each individual cloud. For example, if part of an organization needs customer information for a specific purpose within marketing, sales, or service, the ultimate goal becomes successful because everyone on those teams has access to the most accurate, up-to-date data.”

Enhancing the User Experience

Brian Mize: “The excitement for Salesforce comes from seeing the needle move. When a customer realizes that they have been investing their efforts in the wrong direction, when they see that they can build a stronger client presence and a deeper base through knowing what the customer needs almost before the customer needs it… that’s where I get excited. It’s the “Ah-ha!” moment of the 360-degree view!”

How Transformation Transpires

Brian Mize: “As an organization, we have been in the ecosystem since 2014, and have completed well over a thousand successful projects. Our reach is East to West, North to South. We have consultants in all time zones across our nation that will work according to the schedule our customers need in order to ensure a successful launch.

“In years past, one would need to pull the customer list from System A, the sales revenue from System B, the Leads from System C, and fulfillment from still another system—and would still be missing critical points through the process. With Salesforce, and with a full set of API available, the data can live on platform, and can be reported on to provide insight that simply hasn’t been possible without significant IT lift in years past. This is truly a game changer!

“As all leaders of sustainable businesses will attest, it’s equally as imperative to improve the experiences of employees as those of customers. Employees need new technologies to work from home, capable enough to help them collaborate digitally. Our goal is, as it has always been, to provide exceptional value through exceptional consultants on an amazing platform. We often take a best-of-breed approach and build Victory Packages that can shorten an already fast-time to market for our customer base.  

“When your customers and employees are happy, everyone wins.”

Accelerating the Shift to Digital Business

Brian Mize: “Digital transformation on the platform has made all the difference for our forward-looking customers, especially as we navigate the difficult waters of a pandemic.

“A fully remote workforce, with a fully remote customer base, is something that many wouldn’t even have envisioned in years past. Through the digital transformation made possible on Salesforce, our customers are recognizing increased customer satisfaction, increased demand for products, and increased employee engagement. While we are multi-cloud, we do focus heavily on Retail, Manufacturing, and Healthcare. Across all of these, cloud enablement and digital transformation are critical to meet the growing needs of an increasingly adept workforce and client base.  

“One of the benefits of Salesforce is the always-updated platform. This means a client can move as quickly as business will allow, without worry for the next “big thing” that will be released and potentially break or change their direction.  

“Salesforce is able to upgrade, both in terms of technology and approach, to give their customers a resilient platform that can withstand the winds of global change while remaining in front of customers and changing the bottom line for good.”

Take the First Step in Unlocking Customer-Centric Growth

More than ever, customers are the lifeline of a business, but growing these relationships in this evolving, digital-first world is challenging. That’s why more companies are turning to AdVic® – a Top 25 Global Salesforce Partner – with the proven experience to deliver effective, creative technology solutions.

Interested in connecting your teams on a single platform to strengthen customer relationships? Click below to pick a date to chat with AdVic’s Consulting Team and learn more about driving business speed, scale, relevance, and reliance all with the world’s #1 CRM.

Related Resources:

Top Brands Do This to Create an Effective Customer Experience

B2B Customer Experiences By People, Built For People

​​How Salesforce and MuleSoft Create a Seamless Customer Experience

Manufacturer Transforms Customer and Team Member Experience with Salesforce

Subscribe to the AdVic Salesforce Blog on Feedly:

The post Centering Your Business Around Your Customers appeared first on Ad Victoriam Solutions.

Data is more than a trending topic. Today, data drives business solutions and tells a story about what is happening in your business. Whether manufacturers are using data to pinpoint defects or downtime in their machines, retailers are analyzing their new loyalty programs, or a healthcare provider is monitoring patient engagement, data tells a story. When data is presented in a digestible format filled with fact-based information, stakeholders can “see” what is happening so they can make concrete decisions to benefit the business. 

Not only does incorporating data into presentations and stories build credibility, but visual data also is intriguing and gives you an opportunity to connect with your audience. Presenting statistics to a group of people can be overwhelming. Large decks packed with numbers without context can quickly disinterest your audience. Your data should be engaging. Here’s how to get there:

• Data Collection (Campaign, testing, survey, etc.) 
• Data Preparation (Collect insights from collection source, clean the data)
• Data Analysis (Now it is time to analyze the data, what is it saying?)
• Data Presentation (Present data to decision-makers and stakeholders)
• Data Deployment (Apply newly learned metrics)

Build Your Data Story

Build your data analysis as a story. After you dig into the insights, determine the important factors. What do you want stakeholders to take away from the presentation? What should be done as a result? Are you pitching an idea or proving that another solution is better? Either way, actionable, visually intriguing data is on your side. 

Yes, data can be cut and dry, but that does not mean it cannot be personable. You may be presenting to your CMO or other important stakeholders, but the story should have an emotional appeal incorporated with authenticity and facts.

Pictures, graphs, charts, and more graphs! Platforms like Tableau CRM allow you to pull data from multiple sources into one centralized place. From there, it works to spot opportunities, trends, and outcomes to overcome major challenges. Using colorful visuals, Tableau makes it easy to share visualizations with the team. Plus, Tableau seamlessly integrates with Salesforce®, so data can be woven into every action and decision taken. 

Just as we have for many businesses, the AdVic Consulting Team can help your business, regardless of industry, incorporate Tableau into your technology stack to empower you with the critical insights you need. Book a meeting with us today. Pick your day and time below, or click here to contact us!

Related Resources:

Examples of How Dashboards and Data Solve Business Problems

The Difference Between Tableau and Tableau CRM

The Analytics Powers Inside Salesforce Tableau CRM and Tableau

Follow in a Reader

The post Storytelling with Data appeared first on Ad Victoriam Solutions.

The Three-Prong Challenge

The first AdVic challenge centered around this healthcare organization’s sales team’s lack of access to 360-degree, up-to-date data as they visited clinics nationwide.  This was causing them to lose market share.

The company also needed an effective sales tool to attract and engage new hires to combat its high employee attrition rate.

And lastly, management needed to automate processes and increase visibility into key referral KPI’s. Their goal was to decrease manual intervention and make smarter decisions.

Steps to Resolution

AdVic’s resolution was the implementation and integration of Salesforce Health Cloud and Maps with the Client’s back-office system. It was complemented by these carefully-crafted additional steps:

• Integration of clinical data with the Client’s patient and physician referral data – based on HIPPA guidelines. This provided needed visibility for sales reps to combat lost market share.

• Connected physician data through Person Accounts to Clinic Accounts and corresponding patient data. The exposure of referral KPI’s, based on patient-physician relationships linked to the Clinic Accounts, provided management with desired data insights in dashboards to drive performance and business decisions.
• Created data layers for clinics within Salesforce Maps to give the sales team productive meeting schedules and easy access to top data points that accelerated productivity.

As we did with this client, Ad Victoriam’s experienced multi-cloud Consulting Team is ready to apply their knowledge and passion to help you drive your sales initiatives and recapture your market share. Let’s connect today!

Related Articles
Connect Care with Salesforce Health Cloud
5 Reasons Your Team Needs Salesforce Maps

Subscribe in a Reader

The post Making Smarter Decisions with 360-Degree Data appeared first on Ad Victoriam Solutions.

Members of the Ad Victoriam MuleSoft® Consulting Team attended the virtual conference and chose a few session highlights to share.

Session: Streamline and Scale Lending with API-led Integration

This breakout session provided a good understanding of how lending companies have addressed the need to deliver products and services with the use of a digital platform.

API-led connectivity plays a big part in lending-type MuleSoft applications, as this helps to define or refactor current business processes to help improve the overall end to end customer experience.

During the session, Truist Bank CIO, Ken Meyer, talked about how adopting MuleSoft is not just a technology effort, it requires the business to define all the requirements for the APIs that can then be implemented using MuleSoft.

With the use of APIs and MuleSoft, companies within the lending industry can unlock data from other systems, automate manual business processes, and drive innovation with more speed and agility.

Session: Revolutionize the Patient Journey in Life Sciences Through APIs

This session focused on how in today’s healthcare world patients are seeking virtual engagement.

Due to COVID19 healthcare companies are having to rapidly change and adapt to the growing virtual needs of patients.

The MuleSoft Anypoint platform is helping healthcare providers to quickly combine disparate systems with builder block APIs to drive interoperability. Traditionally IT teams would not be efficient enough to quickly build out new interrogations.

To support the healthcare industry’s needs, such as those that COVID19 has presented, the API building block approach with MuleSoft allows IT teams to build upon past phases to narrow the development timeline.

Session: Manage Changing Retail Operations with Real-Time Data

The main subject of the presentation was how retail has changed significantly in the last few months due to COVID19.

Kreena Mehta, Lead Software Engineer of Asics Digital showed how they used SAP and MuleSoft to streamline their operations and quickly adjust their supply chain to a more delivery-based model as opposed to the traditional brick and mortar.

MuleSoft made this easy with its API-Led approach because the existing processes did not have to be changed from the top down, just the targeted areas dealing with shipping/receiving.

The digital shopping experience is now the number one priority in the retail space due to more online shopping by consumers.

As a certified MuleSoft Anypoint and Salesforce multi-cloud consulting partner, Ad Victoriam’s integration experts understand the complexities of enterprise integrations, both on-premise and in the cloud. We simplify complex integration scenarios, integrate disparate systems, and provide a scalable architecture that your business can grow with – whether or not you are using Salesforce. So, if you are ready to connect your systems, we’re ready to talk to you today.

Related Articles
YANMAR Returns for a MuleSoft Integration

The post Highlights from MuleSoft’s CONNECT: NOW appeared first on Ad Victoriam Solutions.

In that time, more than 95 percent of hospitals and nearly 90 percent of office-based physicians have adopted an EHR system, according to the Healthcare Information and Management Systems Society (HIMSS).

Disparate to Interoperability

According to HIMSS’ own analytics, the average hospital has affiliated providers using 16 EHR systems — and many of those are provided by a different vendor. So, with so many disparate systems, interoperability — getting computerized systems and software applications to connect, exchange, and interpret EHR data — is a top priority for the industry.

Connecting these technologies requires seamless integration. In the past couple of years, Salesforce® has made a specific point to build this kind of interoperability within its industry-focused product, Salesforce Health Cloud. Since its inception, this system has been API-based and MuleSoft® technology is integrated to boost its power. The single goal of these capabilities is to streamline the use of Salesforce within the healthcare industry.

Why consider Salesforce Health Cloud to Connect Care?

With Salesforce Health Cloud, caregivers can now focus on patient relationships, not records. Here’s just some of what Health Cloud can do to deliver smart patient care:

• Easily browse tasks and review all patient conversations. You have the ability to see patients with a clear priority of tasks that need attention. And you do all from the “Today” page.
• Using “Patient Profiles,” caregivers get a panoramic view of their patients, with rich, contextual EMR data, plus the ability to review a collaborative care timeline for a complete patient history view.
• Wearable device data is integrated directly into Health Cloud. This makes relevant patient data – such as glucose levels and sleep data – at the ready.
• View the patients’ professional and personal care networks from a caregiver “team map.” You can then immediately share information with a primary care physician without ever leaving the patient profile. A physician on the patient’s care team can then respond quickly using any device.
• Using Salesforce Communities, caregivers can communicate easily with patients. Send secure messages, pre- and post-visit surveys, and appointment reminders to their mobile devices. And using SOS with a two-way video chat, patients can ask questions and describe symptoms in real-time.

Looking to transform your hospital or private medical practice’s disparate technology into an interoperable solution that will not only optimize your revenue streams but enhance your interaction with you? Ad Victoriam’s Salesforce Healthcare Consultants can identify your needs and implement a long-term scalable solution custom-fit to your specific needs. Connect with us now, here, or fill out the brief form below.

And if you happen to be a payer interested in learning how Salesforce’s Health Cloud can unlock and connect your data in one coordinated view, watch this recent Ad Victoriam webinar.

Subscribe in a reader

The post Connect Care with Salesforce Health Cloud appeared first on Ad Victoriam Solutions.