Let’s face it, Salesforce® is amazing, but it’s also massive. Building out Service Cloud takes months… sometimes years to properly tune and that time can cost you in numerous ways, not the least of which is man hours and lost returns. You know you need Salesforce, but what if there was a way to speed up transition time – including a Zendesk migration – to get your customer support agents up and running with the features they need for success within weeks, not months? 

Say Hello to AdVic’s Service Cloud Accelerator

As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority.

For some start-ups, an initial option is a quick fix, low-cost help desk ticketing system approach. But as the need for smarter, faster, and more personalized service delivery grows, organizations commonly migrate from a “help desk” approach to a full-service relationship management system like Salesforce Service Cloud. AdVic’s Service Cloud Accelerator will improve your customer service delivery and propel satisfaction within weeks. And a Zendesk migration quickly transfers all of your historical data into your new Service Cloud platform.

How the Service Cloud Accelerator Empowers You

• Engage on a One-to-One Level with Every Customer, Everywhere
• Customer Experiences that Foster Satisfaction and Loyalty
• Quick Implementation for Fast ROI
• Empowering Teams with 360-Degree Data for Strategic Planning
• Reports & Dashboard For Performance and Success Management

And with a Zendesk data and process migration, your historical data is cleaned, organized, and migrated into Service Cloud fields and objects based on business requirements before deployment, so full access to data is always available and is immediately usable.

Service Cloud in Motion

AdVic® has a long-time customer who is an industry leader in the wholesale asset finance and risk management field. They came to AdVic because they wanted to replace Zendesk with Service Cloud and implement Experience Cloud. They were struggling with reporting, usability, and internal/external communications. They needed a “single source of truth” tool, enabling them to manage sales, service, and their customers’ experience in one platform.

Some highlights of our migration/implementation included:

Replaced Zendesk with Service Cloud, reconfigured Sales Cloud, implemented Experience Cloud, and then integrated all three clouds to create one connected platform.

• Developed a customized claim routing process, which dramatically decreased service agent response times.
• Integrating products with case objects allowed for visibility into customer data, which in-turn enabled them to provide higher quality, more personalized customer experiences.
• Routed communications through the Experience portal, enabling case comments and conditional highlighting to foster collaboration.
• Built custom Communication objects, permissions, and document cloning triggers to enhance document management functionality.

When you’re ready to increase your customers’ level of satisfaction through the delivery of smart, fast and personalized care, get in touch with AdVic’s Service experts for a Service Cloud Accelerator solution – accomplished in weeks – not months!

Related Resources:

David Litton Explains Service Cloud Accelerator

Salesforce Service Cloud vs. Zendesk

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The post Service Cloud Accelerator Quickly Handles a Zendesk Migration appeared first on Ad Victoriam Solutions.

As your business expands and opportunities increase, you’re most likely seeking solutions that enable your business to grow. A common barrier to growth is the utilization of technology that fails to scale with emerging needs. Eliminating technology limitations accelerates progress – especially when it relates to servicing customers, everyone’s number one priority. 

For some start-ups,  Zendesk may be an initial option due to it’s a quick fix, low-cost help desk ticketing system approach. But as business and the need for smarter, faster, and more personalized service delivery grows, organizations commonly migrate from a “help desk” approach to a full-service relationship management system such as Salesforce Service Cloud. 

Salesforce Service Cloud vs. Zendesk

When you are weighing the decision of whether or not to make the migration leap from Zendesk to a Salesforce Service Cloud solution, you are most likely doing it because you see the need to take your customer service to the next level. Sure, with Zendesk you have a competent self-service support system with multi-channel support (email, chat, phone, social media), as does Salesforce Service Cloud. But the boost you get from implementing Service Cloud – helping users engage across all channels, boosting loyalty, and increasing retention – cannot be matched. And don’t forget that while Zendesk boasts around 800 apps to extend its features and functionality, Salesforce has more than 5,000 enhancing apps.

But overall with Salesforce Service Cloud, your team will be able to incorporate vital CRM data and connect to your entire workforce, allowing them to put their focus where it matters most — on the customer.

Meet AdVic’s Service Solution Accelerator

Whether you are currently using Zendesk, another platform, or are new to service technology, Ad Victoriam’s out-of-the-box Salesforce Service Cloud Accelerator solution (with or without a Zendesk migration) will improve customer service delivery and propel satisfaction within weeks. 

Salesforce Service Cloud transforms how your team goes about servicing your customers: 

• An AI-powered system that routes cases to the “best fit” agent, speeding resolution. 
• Nearly limitless report building capabilities resulting in your ability to monitor, manage and track KPIs by agent, teams, or the business – reports that suit your specific needs.
• Schedule reports run to hit your inbox as often as you need. 
• Access to a 360-degree view of your customers including a case history timeline enabling agents to provide individualized service to each customer.
• Automation of simple repetitive tasks – so agents can focus on resolving the issue, not updating fields. 
• Connects with all Salesforce products and as previously mentioned, more than 5,000 feature enhancing apps to tailor the system to your unique process and goals. 

Customer satisfaction shouldn’t be an afterthought. When you’re ready to increase your customers’ level of satisfaction through the delivery of smart, fast, and personalized care, reach out to AdVic’s Salesforce Service Cloud experts to see if it’s time to switch from Zendesk to Salesforce Service Cloud. Simply fill out the form below, or contact us here today.

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The post Salesforce Service Cloud vs. Zendesk appeared first on Ad Victoriam Solutions.