YANMAR Returns for a MuleSoft Integration

YANMAR Returns for a MuleSoft Integration

The YANMAR America and Ad Victoriam partnership dates back to May 2017. YANMAR is a recognized leader in the design and manufacturing of diesel engines and diesel-powered equipment. They were referred to AdVic for their solution directly by Salesforce®.

At the time, YANMAR Business Systems Manager, Brian Williams explained, “We were very guarded against repeating our previous Salesforce failures. We shared these past developments and adoption challenges with Salesforce, and asked that they provide us a partner with a strong skill-set, reputation, and experience in our industry - which is why we were referred to AdVic.”

Initial Project Recap

Learn why AdVic's initial project with YANMAR was not just a one-off project.

Most Recent Project

For YANMAR’s most recent project with the AdVic team, the focus was a MuleSoft® API integration that helped pass Salesforce information to their internal systems. It was centered around creating a Salesforce Community, whereby YANMAR’s distributors and dealers would have the ability to log in to the Community and perform some of their most important processes that were previously done manually. Those new processing abilities include:

  1. The ability to create various types of orders online catering to all of YANMAR’s divisions. This introduced convenience to the customer, visibility on status, and improved processing speed.
  2. The ability to submit a RePower quote request. Both the process itself and research needed along the way was extremely tedious and time-consuming. AdVic used systems to automate both the process and most areas of "research." Once a dealer submits a request through the new community, they have already completed many of the steps that were once manually handled internally.
  3. The ability for their dealers to more easily process/submit/track rebate requests and issued payments on products. This was previously a labor-intensive, manual process. The rebate solution was one of the most important elements of this project for YANMAR Being able to effectively manage and process earned rebates is vital to servicing their dealers and keeping them satisfied.
  4. Implementing a marketing budgeting solution for Marketing Co-Op, where YANMAR dealers can submit pre-approvals and claims on their allocated marketing budgets for better management, as well as payment reporting.
  5. Enhanced YANMAR’s Case submission process by giving their dealers the ability to log in to the Community and submit different types of cases based on their needs with case deflection via the company’s shared Knowledge database. Dealers then receive quick resolutions and answers to keep their business moving forward.

The Benefits

Previously, YANMAR’s distributors would have to handle their processes through emails, faxes, spreadsheets, and phone calls. But now, YANMAR's new Salesforce Partner Community, YANMAR/One, provides its distributors and dealers with self-service capabilities. This has reduced paperwork and streamlined communications expediting case resolution.

There are even areas within the Community where dealers can actively comment on Cases and receive notifications from their YANMAR rep. This allowed the internal rep and dealer to have a conversation directly in the Community. That is helpful when there is a need for specific questions, as opposed to utilizing a phone or an email. It also makes it easier to find historic tracking of conversations.

"This project has been 18 months in the making," YANMAR's Business Process Improvement Manager and project lead Delaney Langston comments. "It would not have been possible without the help of my colleagues at YANMAR America and our consultant, Ad Victoriam Solutions."

Are you looking for a Salesforce consultant? One who is not just interested in building your next project but wants to build your business for future success? The Ad Victoriam team is ready to start your project today. Reach us here.

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YANMAR Empowers Sustainable Future

Yanmar Empowers Sustainable Future

In November 2017, Ad Victoriam partner, YANMAR America, a leader in the design and manufacturing of diesel engines and diesel-powered equipment, opened the doors of their 50,000+ square foot YANMAR EVO//Center. The facility was designed specifically to help empower the YANMAR global mission of creating a sustainable future.

The EVO//Center features a product showroom/museum and a 300-person auditorium. Inside there's also a state-of-the-art training academy, training labs, private meeting/event space, indoor and outdoor common areas, and a product demonstration field. These spaces are designed to provide state-of-the-art training. They also support the local community with an active calendar of events focused on empowering sustainability.

With a Mission Statement that reads: “The EVO//Center strives to evolve the mindset of our customers, dealers, employees, and community by serving as a place of collaboration and education dedicated to sharing solutions for empowering sustainability,” the facility specifically raises customer satisfaction through a training program that:

  • Provides industry-leading training for our dealers, employees, and customers
  • Employs a highly skilled training staff
  • Continually develops curricula to meet the needs of our dealer network
  • Offers various types of training beyond technical training (sales, finance, parts, etc.)

In addition, the EVO//Center interacts with their community by:

  • Hosting community activities focusing on sustainability
  • Providing facilities and tools for businesses and the community to engage and collaborate
  • Offering training to individuals outside the YANMAR Dealer network
  • Educating children on sustainability and food production via school field trips

YANMAR Fosters Sustainable Future

It's one thing to say you “foster sustainability,” but through their EVO//Center, YANMAR has put it into practice by:

  • Signed “Partners in Education” agreements with several local schools. They host students from these schools and teach them about the importance of sustainability through engaging activities and games.
  • Hosting “sustainability-themed” community events such as garden symposiums and farmers markets. They are currently working with a local farm to install and maintain an apiary on the campus. Bees are a critical part of sustainability; keeping bees on campus will allow them to teach kids and adults about the important role they play in our ecosystem.
  • YANMAR//Academy not only teaches their dealers how to better serve their customers, but it also hosts a variety of business management courses designed to help our dealers be successful and self-sustaining.

“Our goal, therefore," says YANMAR EVO//Center Marketing and Events Manager Todd Grondzki, “is to have the best-trained dealer network in the various industries we serve. We also want to generate awareness for YANMAR and our mission of “a sustainable future” within the local community. We hope our efforts will empower the local community to be more sustainable in their homes, businesses, and everyday lives."

As a Certified B Corporation, Ad Victoriam Solutions donates our resources to create a better world for our employees, community, clients, and the environment. That's the reason we are so excited to partner with YANMAR America. Beyond our business relationship as a Salesforce implementation consultant, we're working on future sustainability projects that meet both of our missions.

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