Salesforce Experience Cloud™ Consulting

Get Connected with Salesforce's Experience Cloud™ Service

(formerly Community Cloud)

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Looking for Community Cloud? In September 2020, Salesforce renamed Community Cloud to Experience Cloud.

Explore the brave new world of social enterprise by leveraging Salesforce® collaboration and communication solutions

Salesforce Consulting Partner

Who are the most important people to your organization? Customers? Donors? Employees? Connecting with the people who matter most to your success is a top priority. Engaging customers, employees, donors, volunteers and stakeholders is fundamental to the growth of any operation – whether you are running a Fortune 500 company or local non-profit. Experience Cloud and Ad Victoriam, can give you and your businesses the roadmap needed to manage these connections in a personal, yet efficient way.

Implementing Experience Cloud is often complicated. Let us simplify the process for you.

Why Choose the Experience Cloud Service for Social Enterprise?, inc., the cloud-based firm most widely known for its solutions to track sales efforts, announced its entrance into the social enterprise sphere several years ago with the launching of the Experience Cloud service.

Social-enterprise apps like the Salesforce Communities™ service employ the communicative and collaborative features of social media to improve business processes and workflow.

According to ReCode: "Think LinkedIn, but just for your company, its customers and important business partners."

The Experience Cloud service provides companies with a way to connect to employees, customers, business partners and other key players of their organization. The Salesforce Communities service can be branded, which creates an environment for improved collaboration in the workplace and provides professionalism and authenticity in your marketing efforts.

  • Propel

    Propel sales by improving collaboration between employees and distributors, retailers, suppliers, etc.

  • Enhance

    Enhance customer service by providing answers to questions all in one place

  • Consolidate

    Consolidate and manage social listening, content, workflow and customer engagement

While there are numerous social enterprise applications out there, including software like Yammer and Jive, the Experience Cloud service is the only solution that allows companies to create a Web presence for customer support that also "plugs" in directly to data about those customers from other Salesforce applications, such as the Sales Cloud® and Service Cloud® solutions.

Expert Salesforce Experience Cloud Consulting Services

As a Salesforce partner, Ad Victoriam is experienced, knowledgeable and skilled in harnessing Salesforce technology to meet the needs of small, medium and large businesses everywhere. We will work with your team to bring a full suite of consulting services to the table, including:

Strategic Implementation

Numerous factors must be considered when setting up and customizing your communities, from business requirements to size to privacy settings and more. Ad Victoriam can help you plan for the future.

Setup & Maintenance

Enabling your Salesforce Community is a big step, and maintaining it to meet your business’s ever changing needs is even bigger.

Security & Authenticity

From authenticating users to encrypting company data, keeping your community secure is a serious concern for every IT manager in the digital age.

Design, Structure & Management

When out-of-the-box solutions simply won’t cut it, a Salesforce certified developer at Ad Victoriam can help develop custom pages, templates and features for your community.

Community Management

Getting community managers, moderators and administrators to work together is a tall order. We can help implement strategies and tools for seamless collaboration.

Custom Reporting

The basic Salesforce Community package provides a "starter kit" of reporting dashboards, but many companies benefit from custom reports to gain further insights into data pertaining to customer metrics, company growth, areas of weakness, and more.Numerous factors must be considered when setting up and customizing your communities, from business requirements to size to privacy settings and more. Ad Victoriam can help you plan for the future.

Team Training

The many features of Salesforce’s Community software are useless if your team or users don’t know how to utilize it. Salesforce training ensures that your organization is using communities efficiently and effectively to maximize ROI.


To find out if the Experience Cloud service is right for your company, talk to a Salesforce certified consultant at Ad Victoriam Solutions. We’re committed to help you find long-term, future-proof solutions that grow your business. Contact us about teaming up with our Atlanta-based firm and turning potential into profit.