David Litton, the Solutions Architect here at Ad Victoriam, recently spoke at the 2015 Midwest Dreamin’ Salesforce user conference in Chicago on the Navy Pier.
This year’s conference, which took place July 9th and 10th, included 31 breakout sessions, technology solution exhibit hall, an experts table, special guests and keynote speakers Peter Coffee (VP of Salesforce Strategic Research) and Dan Darcy (senior VP of product readiness at Salesforce.com).
Midwest Dreamin’ is a “community led, community ran event” that was created by people of Salesforce to provide learning resources for IT admins and developers who manage this technology solution for companies all over the country.
David’s session, “Start/Stop Time Tracking using Visual Flow,” was chock-full of insightful tips and tricks on how to effectively and efficiently track the time agents spend on projects/cases using Salesforce’s advanced capabilities.
Here’s a brief description of what David covered during the session:
This session will discuss how using a Visual Flow, two buttons, and a custom object we are able to track the time an agent spends on a case. This will dive into how we setup the button on the ticket to create a custom object record when the “start” button is pressed by the running user. When they press “end” the record will then update with the end time and that value will be summarized onto the case. This will allow you to track the total time spent working the case, and not simply the Age of the case. This also allows for multiple users to be tracking time on one case at the same time.
Prior to joining the Ad Victoriam team, David was a customer. He managed and developed systems for a 200 user organization that utilized both Sales and Service Clouds. Upon teaming up with Ad Victoriam, he was able to expand his knowledge of these enterprise applications and others.
“While I know how to code, I choose to work in point-and-click as much as possible,” David writes. “That is why I was drawn to Flow and decided to start a blog on Flow.”
David is certified in Admin, Advanced Admin, Developer, Sales Cloud, and Service Cloud. Click here to read his Salesforce Sidekick blog.
Visit the Midwest Dreamin’ website for upcoming photos of this year’s successful Salesforce conference.
We invite you to learn more about David and Ad Victoriam team by finding out who we are, what we do, and how we can help your company streamline your cloud-based technology and processes.
Image courtesy of http://midwestdreamin.com/
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