Highlights from MuleSoft’s CONNECT: NOW

Highlights from MuleSoft's CONNECT: NOW

MuleSoft‘s recent CONNECT: NOW global integration conference – held on October 13, 2020 – helped attendees to discover how to unlock data and unleash innovation with API-led connectivity — charting a clear path to achieving digital transformation with speed and scale.

Members of the Ad Victoriam MuleSoft® Consulting Team attended the virtual conference and chose a few session highlights to share.

Session: Streamline and Scale Lending with API-led Integration

This breakout session provided a good understanding of how lending companies have addressed the need to deliver products and services with the use of a digital platform.

API-led connectivity plays a big part in lending-type MuleSoft applications, as this helps to define or refactor current business processes to help improve the overall end to end customer experience.

During the session, Truist Bank CIO, Ken Meyer, talked about how adopting MuleSoft is not just a technology effort, it requires the business to define all the requirements for the APIs that can then be implemented using MuleSoft.

With the use of APIs and MuleSoft, companies within the lending industry can unlock data from other systems, automate manual business processes, and drive innovation with more speed and agility.

Session: Revolutionize the Patient Journey in Life Sciences Through APIs

This session focused on how in today’s healthcare world patients are seeking virtual engagement.

Due to COVID19 healthcare companies are having to rapidly change and adapt to the growing virtual needs of patients.

The MuleSoft Anypoint platform is helping healthcare providers to quickly combine disparate systems with builder block APIs to drive interoperability. Traditionally, IT teams would not be efficient enough to quickly build out new interrogations.

To support the healthcare industry’s needs, such as those that COVID19 has presented, the API building block approach with MuleSoft allows IT teams to build upon past phases to narrow the development timeline.

Session: Manage Changing Retail Operations with Real-Time Data

The main subject of the presentation was how retail has changed significantly in the last few months due to COVID19.

Kreena Mehta, Lead Software Engineer of Asics Digital showed how they used SAP and MuleSoft to streamline their operations and quickly adjust their supply chain to a more delivery-based model as opposed to the traditional brick and mortar.

MuleSoft made this easy with its API-Led approach because the existing processes did not have to be changed from the top down, just the targeted areas dealing with shipping/receiving.

The digital shopping experience is now the number one priority in the retail space due to more online shopping by consumers.

As a certified MuleSoft Anypoint and Salesforce multi-cloud consulting partner, Ad Victoriam’s integration experts understand the complexities of enterprise integrations, both on-premise and in the cloud. We simplify complex integration scenarios, integrate disparate systems, and provide a scalable architecture that your business can grow with – whether or not you are using Salesforce. So, if you are ready to connect your systems, we’re ready to talk to you today.

 

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Income-Generating API Strategies for Retailers

Income-Generating API Strategies for Retailers

Now more than ever, customers are integrating the retail brands they love into their everyday lives. And they are doing it through mobile, web, social, app, and in-person interactions with retailers.

So, what’s happening behind the scenes in each of these interactions? APIs (application programming interfaces) are… And that’s why it’s increasingly critical for innovative retailers that want to reach customers in new ways to develop and execute successful API strategies.

So, when developing your API strategy, here are several steps retailers should consider:

Build a Single View of the Customer

A common problem with a growing business is that you often outgrow the systems that track your customers. With the limited capacity to upgrade and properly synchronize these sources of customer data, many times you end up with small silos of specific data: customers, orders, loyalty, etc. Retrieving that data into a single view is difficult to achieve with conventional tools that are used by most retail businesses.

MuleSoft® is a top platform that can bring these disparate systems together and present them in a single, 360-degree view. This gives you the insight your business needs to truly know your customers. MuleSoft’s API-led architecture allows systems to be brought together as needed and utilized as one single powerful tool for retailers.

Optimize the Supply Chain

Using MuleSoft to monitor and control your supply chain will allow for powerful insight into your inventories, orders, and products. Real-time information can be provided to customers, sales teams, operations, or whoever needs to know to grow your business. The power of instant information will translate into more efficient use of your inventories. It will also help you avoid the problems associated with traditional product management tools.

Develop Better Data Orchestration for Reporting

In addition to an omnichannel view of your customers, the same tools and APIs that were created to allow for customer insight can be reused to create an accurate and timely data source for your reporting, accounting, or auditing needs. MuleSoft’s reusability means quicker to-market times for your development. That translates into a better bottom line for your IT needs. The power of unlocking your data can take your business to the next level.

Offer Contactless Engagement

As you go about developing your API strategy, double-down on digital commerce. Also, plan on offering your customers the ability to take advantage of contactless engagement (mobile/wearable payments, inside and curbside pickup, tap-and-go card payments).

Nowadays, not only are your customers expecting the ease of a contactless engagement experience with you, it makes them feel safe and secure while completing their transactions.

And beyond offering your customers a convenient, secure method of payment, mobile payments can also help expand your customer base. This ensures your business achieves greater success on its journey to growth.

As a certified MuleSoft consulting partner, Ad Victoriam’s integration experts understand the complexities of enterprise integrations, both on-premise and in the cloud. We simplify complex integration scenarios, integrate disparate systems, and provide a scalable architecture that your retail business can grow with. So, are you ready to get connected? Talk to a certified MuleSoft consultant today!

 

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MuleSoft Digital Connect 2020 Highlights – Part 2

MuleSoft Digital CONNECT 2020 Highlights - Part 2

Whether you’re new to MuleSoft or a long-time customer, the company delivered a packed agenda of inspiring and educational content for its MuleSoft Digital Connect. From learning how others in IT are leading through change, hearing insights from CIOs, architects, and developers across industries, and learning the latest on new product releases and upcoming innovation, there was something for everybody.

And in case you missed the sessions, the Ad Victoriam team captured many of the highlights and we’re thrilled to present Part 2 of our recap below. You can catch up and read Part 1 here.

The Sessions

Session: Financial Services: Digitize and Connect Mission-Critical Processes with Anypoint Platform

Highlights:

1. Customer and client onboarding, large firms using an AP-led approach to integrate old and new systems.
2. IT team can be shown the capabilities of MuleSoft and re-using APIs.
3. How to accelerate IT delivery.

Benefits to MuleSoft Users: This session explained real use cases for implementing MuleSoft with Financial Service companies that need to digitize and connect their systems together using APIs. This helps users by having more capabilities and security which helps tremendously in the Financial industry.

MuleSoft Digital CONNECT 2020 - Financial Services Session


Session: How API’s Enable Digital Transformation in Government

Highlights:

1. Increased agility and innovation, simplified security, and monitoring.
2. FedRAMP certified — removing data centers for cloud infrastructure.

Benefits to MuleSoft Users: Real-world use case for government using MuleSoft for cloud-native API-led network. FedRAMP certified.

MuleSoft Digital CONNECT 2020 - How API's Enable Digital Transformation in Government


Session: Food Delivery-in-a-Box: Restaurant Ordering Made Easy

Highlights:

1. Food delivery market growing; need for quick-service restaurants and delivery-service providers.
2. Use API-led architecture and the ability to re-use APIs.
3. Implement an all-in-one solution that uses pre-built APIs and connectors, and standardizes the processes that require end-user input.

Benefits to MuleSoft Users: This session showed how to implement the re-use of APIs and create a fast integration using MuleSoft. This helps all users in the Food industry (employees, customers, vendors, etc.) when it comes to capabilities inside the store, for online delivery or using a delivery service.

MuleSoft Digital CONNECT 2020 - Food Delivery Session


Session: How a Service Mesh Fits Into Your Microservices Strategy

Highlights:

1. Ninety-nine percent of organizations are adopting microservices and report challenges.
2. Service Mesh is an architectural pattern for microservices deployments.
3. Service Mesh can be used for microservices outside of MuleSoft.

MuleSoft Digital CONNECT 2020 - What is a Service Mesh?

 

As a certified MuleSoft Anypoint and Salesforce consulting partner, Ad Victoriam’s integration experts understand the complexities of enterprise integrations, both on-premise and in the cloud. We simplify complex integration scenarios, integrate disparate systems, and provide a scalable architecture that your business can grow with – whether or not you are using Salesforce. So, if you are ready to connect your systems, we’re ready to talk to you today.

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Highlights from MuleSoft Connect 2020 – Part 1
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MuleSoft Digital CONNECT 2020 Highlights – Part 1

MuleSoft Digital CONNECT 2020 Highlights

Whether you’re new to MuleSoft® or a long-time customer, they delivered a packed agenda of inspiring and educational content for its MuleSoft Digital CONNECT conference. From learning how others in IT are leading through change, hearing insights from CIOs, architects, and developers across industries, and learning the latest on new product releases and upcoming innovation, there was something for everybody.

And in case you missed the sessions, the Ad Victoriam team captured some of the highlights and we’re thrilled to present them to you in our Part 1 below. You can read Part 2 here.

Keynote Highlights

With a theme centered around “Creating Connected Experiences Faster,” the MuleSoft Digital CONNECT for 2020 keynote had CMO Lindsey Irvine kick things off by talking about the global response to the COVID-19 pandemic, the focus on empowering your workforce, and she announced that MuleSoft was making a donation to the WHO (World Health Organization) COVID-19 Response Fund for every CONNECT attendee – up to $15,000.

Next, MuleSoft Founder Ross Mason (pictured, below) talked about innovating for the new normal by proclaiming, “All at once, here comes everybody (sales, marketing, customer service, support) – anyone who needs access to information needs access to it now and your organization – especially IT – needs to figure out how to unlock those digital assets and enable your people.”

He added a quote he’s recently taken a liking to: “When we go back to normal, normal isn’t going to be what it was like before.” He then outlined three challenges for companies in the “new normal”:

1. IT needs to become more “self-service.”
2. Remote workers need to get access to digital capabilities without help from IT.
3. Companies need a new model for innovation.

MuleSoft Founder Ross Mason - Digital is Now Imperative; You Need to Act fast

In addition, SVP of Product, Shaun Clowes, among other things, showcased how their Anypoint Platform makes application networks possible and also talked about three areas of key product investment for MuleSoft in the past year to help customers become more responsive, efficient, and resilient right now:

1. Global Marketplace for APIs and integrations partnerships
2. Developer Productivity (Accelerators, tutorials & docs, Knowledge Hub)
3. Expert Community (60 countries, 126 groups, 30,000 members)

The keynote wrapped with singer/songwriter John Legend performing solo on a piano from his home.

The Sessions

Session: Delivering Innovation Online and In-Stores with AnyPoint Platform

Highlights: Enabling omnichannel experiences with MuleSoft and Salesforce improves shopper engagement in several ways:

1. Connect Commerce Anywhere: Easily integrate eCommerce systems to core systems such as ERP, OMS, and POS with out-of-the-box connectors and integration templates.
2. Establish Omnichannel Connectivity: Deliver a consistent experience across all channels by enabling teams to self-serve from a repository of reusable APIs.
3. Scale Your Operations Resiliently: Operate on a secure and stable platform with 99.99% uptime that adapts to unpredictable traffic spikes.

Benefits to MuleSoft Users: Retailers can leverage an API-led porch to rapidly connect their front- and back-end applications that underpin their omnichannel initiatives. In addition, MuleSoft’s new Accelerator for Salesforce Commerce Cloud jumpstarts commerce projects three-times faster.

MuleSoft - Businesses Must Respond, Fast


Session: Anypoint Platform 101: Building APIs and Integrations on Anypoint Platform

Highlights: With Anypoint Platform you can:

1. Real-time view of orders
2. Unlock order data using system APIs that integrate data into Salesforce
3. Accelerate API development (fast to start, faster over time)

Benefits to MuleSoft Users: Anypoint Platform offers users the ability to build integrations faster with its easy-to-use drag and drop builder. You can also re-use existing APIs without coding, take advantage of simplified re-usable connections, and transform data with ease.

Benefits of MuleSoft's Anypoint Platform


Session: How to Measure the Value of Integration

Highlights: The Value of Integration

1. The only question that matters: Are we delivering value? Example: Using Anypoint Platform, API-led, and C4E your company saved XX hours of project and maintenance work over X years, saving $X in cost.
2. In today’s digital world it’s critical that you get integration right.
3. Organizations need to meet the demand for digital experiences to solve three fundamentals: Ensure business continuity; Empower their digital workforce with new ways of working; Use technology to power your transformation.

Benefits to MuleSoft Users: 1. Reducing costs (helping customers use fewer resources). 2. Improving productivity (doing more with the same people). 3. Increase revenue (bringing projects to market faster).

MuleSoft's Catalyst Methodology is Centered Around 3 Core Pillars


Session: A Prescriptive Approach to Leading Organizations Through Change

Highlights:

1. Achieving outcomes – a three-pronged approach for success (overcome challenges IT Face) – Outcome Driven, Timely Delivery, and Stakeholder Alignment.
2. Their approach to this: align with business outcomes, enabling org to achieve those outcomes, and delivering technology to begin building while also investing in a platform to drive longer-term value.
3. How to Achieve the Three Outcomes:

  • Business Outcomes. Making sure to have clear business objectives with KPIs, and key stakeholders onboard who are aligned around those KPIs.
  • Organizational Enablement. Effectively use the Anypoint Platform to achieve the defined business outcomes.
  • Technology Delivery. Being able to build right away, address that initial use case while investing in a platform to achieve longer-term value. This is referred to as balanced deployment – do this all at once.

Benefits to MuleSoft Users: Most tech companies don’t focus on all of this at once and they may fail. MuleSoft Catalyst helps projects be successful by supplying outcome-driven methodology, assets, and implementation. Their technical assets and implementation assistants – including API templates and industry accelerators – are all downloadable to make the project go faster. From planning for success to establishing a foundation to measuring impact. MuleSoft Catalyst Knowledge Hub also offers design guides, playbooks, and more – all based on best practices in the self-service portal.

What is MuleSoft Catalyst?


Session: Choosing the Right Business Model

Highlights:

Choosing the right business model begins with
1. Design an effective product for the client – the best way is to identify the business model. 2020 connectivity benchmark report- lots of info – SEE API BENEFITS – great stats.
2. How APIs and bus models interact
API business models, how APIs and Business Models interact, focuses on the business value.

Recipe for a business model – create, deliver, and capture value. APIs are the value exchange in the digital economy. The value exchange process is the real power of API. The business creates and delivers solutions that solve customers’ problems. It’s the product that solves problems which is the essence of the value exchange – from the business to the customer. Then the customer exchanges value (pays the business).

Benefits to MuleSoft Users: APIs are the value exchange in the digital economy – they get the data in the hands of those who need it affecting all areas of business and helps get people up and running faster.

MuleSoft - The Value of Exchange


Session: Unlock the Back Office with MuleSoft and Salesforce

Highlights:

1. Integrated data impacts the entire org – not just sales.
2. There are 900+ connected applications, with only 29% of those applications connected. As a result, many orgs turn to custom code which works quickly, but it’s hard to scale, difficult to maintain and strains IT.
3. Pains of disconnected systems – synchronization, lower productivity, incomplete reporting, and poor user experience. In addition to a primary pain point, ERPs connectivity as they are the backbone of businesses.

Benefits to MuleSoft Users: Solving this issue with front and back-office data sync to Salesforce so processes are then automated across systems. MuleSoft provides more than 200 integration templates for 5x faster integration. And also supports integration outside of Salesforce.

MuleSoft - Traditional Integration Approaches Can't Keep Up

As a certified MuleSoft Anypoint and Salesforce consulting partner, Ad Victoriam’s integration experts understand the complexities of enterprise integrations, both on-premise and in the cloud. We simplify complex integration scenarios, integrate disparate systems, and provide a scalable architecture that your business can grow with – whether or not you are using Salesforce. So, if you are ready to connect your systems, we’re ready to talk to you today.

Related Articles
MuleSoft Digital CONNECT 2020 Highlights – Part 2
YANMAR Returns for a MuleSoft Integration

 

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Anypoint Community Manager Builds Effective APIs

MuleSoft Anypoint Community Manager API

MuleSoft’s Anypoint Platform provides a powerful set of tools for building effective, modern APIs. The ability to rapidly define API specifications, re-use components, and govern access are core features of the Anypoint Platform that enable organizations to build effective, resilient APIs.

However, simply producing high-quality APIs is not enough to succeed in the API Economy. Organizations must also encourage consumption of their APIs by providing discoverability, self-service capabilities, and support. Modern APIs should be treated like products; each with its own lifecycle, adoption strategy, and clear focus on a target audience.

True to this vision of the modern API, MuleSoft has introduced Anypoint API Community Manager; a tool for building an API consumption ecosystem for your organization. Anypoint API Community Manager contains a highly valuable set of capabilities to drive API adoption:

  • Pre-defined portal templates allow API producers to rapidly create compelling user experiences around their APIs. These templates can be extended to provide API consumers with a pixel-perfect digital experience.
  • Interactive documentation features allow API consumers to rapidly gain working knowledge of your APIs through tutorials, code-snippets, and a callable API mocking service.
  • Developer forums, chat, and case management functionality enables your organization to provide direct service to API consumers and to build a peer-support network.

Most importantly, Anypoint API Community Manager enables your organization to measure the success of API adoption efforts with a powerful suite of Engagement Analytics tools. You can utilize a wide range of out-of-the-box metrics and dashboard components as well as create your own. These usage metrics can be used to define KPIs and iteratively improve API consumption.

Combined with MuleSoft’s tools for API development, deployment, and governance, the capabilities of Anypoint API Community Manager allows your organization to deliver on the promises of API-led connectivity; saving time and money, increased speed, and long-term agility.

 

About Ad Victoriam Solutions

Ad Victoriam Solutions is a certified MuleSoft partner that helps clients address on-premises, cloud and hybrid integration use cases with scale and ease of use. For assistance with your integration needs and challenges, complete the form below and our integration specialists will contact you.