Who are the most important people to your organization: Customers? Donors? Employees? As a business owner or manager, connecting with the people who matter most to your success should be a top priority. Engaging customers, employees, partners, vendors, donors, volunteers and stakeholders is fundamental to the growth of any operation – whether you are running a Fortune 500 company or local non-profit. Community Cloud, powered by Salesforce, gives businesses the roadmap they need to manage these connections in a personal yet efficient way.
Implementing the Community Cloud service, even the most basic setup, is often complicated without direction from an experienced, certified Salesforce developer. Ad Victoriam provides comprehensive consulting, integration and implementation services on all Salesforce solutions, including the Community Cloud service.
Salesforce.com, inc., the cloud-based firm most widely known for its solutions to track sales efforts, announced its entrance into the social enterprise sphere several years ago with the launching of the Community Cloud service.
Social-enterprise apps like the Salesforce Communities™ service employ the communicative and collaborative features of social media to improve business processes and workflow.
According to ReCode: "Think LinkedIn, but just for your company, its customers and important business partners."
The Community Cloud service provides companies with a way to connect to employees, customers, business partners and other key players of their organization. The Salesforce Communities service can be branded, which creates an environment for improved collaboration in the workplace and provides professionalism and authenticity in your marketing efforts.
Communities are commonly used to:
While there are numerous social enterprise applications out there, including software like Yammer and Jive, the Community Cloud service is the only solution that allows companies to create a Web presence for customer support that also "plugs" in directly to data about those customers from other Salesforce applications, such as the Sales Cloud® and Service Cloud® solutions.
Because of these benefits and others, leading companies like Honeywell, GE, Toyota, Virgin America and Home Depot are already using Community Cloud to create sites devoted to helping their customers and employees.
As a Salesforce partner, Ad Victoriam is experienced, knowledgeable and skilled in harnessing Salesforce technology to meet the needs of small, medium and large businesses everywhere. We will work with your team to bring a full suite of consulting services to the table, including:
To find out if the Community Cloud service is right for your company, talk to a Salesforce certified consultant at Ad Victoriam Solutions. We’re committed to help you find long-term, future-proof solutions that grow your business. Contact us about teaming up with our Atlanta-based firm and turning potential into profit.